Decision details

The Cabinet had before it and NOTED a report * from the Head of People, Performance and Waste and the Corporate Performance and Improvement Manager on the Corporate Performance Report and Performance Dashboard Quarter 3.

The Head of People, Performance and Waste outlined the contents of the report with particular reference to the following:

• The Corporate performance report related to performance up to December 2024 and was structured into the five themes within the Corporate plan.
• Corporate Plan priorities and targets were managed and scrutinised on a regular basis using appropriate performance indicators as detailed in this report.
• The Policy Development Groups (PDGs), Planning committee and Cabinet received Performance Dashboards quarterly. These Dashboards presented performance, finance, and risk information together to enable simultaneous consideration of these related aspects.

Discussion took place with regards to:

• Could the feedback from the PDGs be included within the report to Cabinet in the future?

Reason for Decision:

The Council had a duty to understand its residents, user groups and customers. Customer feedback (e.g. complaints) could help the Council identify any groups of people who may potentially be experiencing a less satisfactory level of service.

Note: *Report previously circulated.