Decision Maker: Community Policy Development Group, Cabinet
Decision status: Implemented
Is Key decision?: Yes
Is subject to call in?: Yes
To receive the 3 yearly review of the Customer
Following a report of the Corporate Manager for Digital Transformation and Customer Engagement, the Community Policy Development Group was recommending to Cabinet that the revised Customer Care Policy and Standards be approved.
The Cabinet Member for the Working Environment and Support Services outlined the contents of the report stating that this was a periodic review with no significant changes and that the Customer Care Standards had been presented as a separate document.
Consideration was given to the fact that customers approach Members and whether training for Members would be provided. The Cabinet Member highlighted a recent survey sent to Members which requested information with regard to member training.
RESOLVED that the revised Customer Care Policy and Standards Policy be approved.
(Proposed by Cllr Mrs N Woollatt and seconded by Cllr C R Slade)
Reason for the decision – There is a need to adopt a customer care standard.
Note: *Report previously circulated, copy attached to minutes.
Report author: Lisa Lewis
Publication date: 07/01/2022
Date of decision: 04/01/2022
Decided at meeting: 04/01/2022 - Cabinet
Effective from: 12/01/2022