Decision Maker: Cabinet
Decision status: Implemented
Is Key decision?: Yes
Is subject to call in?: No
To consider a revised policy
The Cabinet had before it a *report of the Corporate Manager for Digital Transformation and Customer Engagement, requesting approval of the Complaints and Feedback Policy.
The Cabinet Member for the Working Environment and Support Services outlined the contents of the report stating that the policy has been updated to reflect structural changes and additional guidance.
RESOLVED that the content of the reviewed Complaints and Feedback Policy be approved
(Proposed by Cllr Mrs N Woollatt and seconded by Cllr D J Knowles)
Reason for the decision – There is a need to have such a policy in place to deal with any issues that arise.
Note: *Report previously circulated, copy attached to minutes.
Report author: Lisa Lewis
Publication date: 07/01/2022
Date of decision: 04/01/2022
Decided at meeting: 04/01/2022 - Cabinet