Decision details

A report presenting the biannually updated Compensation Policy designed to be invoked when service standards are not met.

Arising from a report of the Director of Operations, the Homes Policy Development Group had recommended that the revised Tenant Compensation Policy be approved.

The Cabinet Member for Housing outlined the contents of the report stating that the revised policy had been amended to reflect the information in the new Tenancy Agreement and the format of the website.  Further information had been added to clarify the position on compensation claims for external areas, including sheds, outhouses and garage, also the position on items damaged during planning demolition works.  He also highlighted the situations where compensation may be required.

RESOLVED that the recommendation of the Policy Development Group be approved.

(Proposed by Cllr R L Stanley and seconded by Cllr Mrs M E Squires)

Note: - *Report previously circulated, copy attached to minutes.