To provide Members with an update on performance against the corporate plan and local service targets for 2020-2021 as well as providing an update on the key business risks.
The Group had before it a *report of the Group Manager for Performance, Governance and Data Security providing updated information on the performance against the Corporate Plan and local service targets for 2020-21.
The officer outlined the contents of the report stating that the report detailed new performance measures which were to be included in the Corporate Plan Performance Framework and offered Members the opportunity to express their views on the proposals.
Consideration was given to:
· The ongoing measures to look at complaints which included the recommendations from the Scrutiny Working Group and the Customer Care Policy would be reviewed in 2021 so the measures could be reviewed.
It was therefore RECOMMENDED to the Cabinet that:
(Proposed by the Chairman)
Reason for the Decision – To ensure that the Corporate Plan priorities and targets are effectively monitored so that key business risks can be mitigated effectively
Note: *report previously circulated and attached to the minutes.