117 Complaints Policy (00-19-10) PDF 129 KB
To receive a report of the Corporate Manager for Digital Transformation and Customer Engagement reviewing the Complaints and Feedback Policy.
The Cabinet had before it a *report of the Corporate Manager for Digital Transformation and Customer Engagement, requesting approval of the Complaints and Feedback Policy.
The Cabinet Member for the Working Environment and Support Services outlined the contents of the report stating that the policy has been updated to reflect structural changes and additional guidance.
RESOLVED that the content of the reviewed Complaints and Feedback Policy be approved
(Proposed by Cllr Mrs N Woollatt and seconded by Cllr D J Knowles)
Reason for the decision – There is a need to have such a policy in place to deal with any issues that arise.
Note: *Report previously circulated, copy attached to minutes.