Issue - meetings

Annual Report of Complaints and Compliments

The Committee had before it, and NOTED, a *report from the Corporate Manager for Business Transformation and Community Engagement providing the Annual Report on Compliments, Comments and Complaints.

The officer outlined the contents of the report and highlighted that there had been an increase in the number of complaints received which was due in part to resourcing and capacity issues.

Consideration was given to:

·         There has been a change in the recording of housing complaints

·         More detail would be provided on homelessness, housing repairs and tenant issue complaints

·         More detail would be provided on complaints raised by Members

·         An update would be provided at the January meeting

·         A Project Officer had been recruited which would enable greater analysis of the complaints data

·         Officers would provide more frequent reporting and analysis via Continuous Improvement

Note: *report previously circulated and attached to the minutes