Issue - meetings

To receive a report from the Corporate Manager for Public Health, Regulation and Housing providing an update to Members on the work relating to tenant involvement and empowerment and how this supports statutory and regulatory obligations including important changes to the social housing regulatory regime.

The Group had before it, and NOTED, a report * from the Corporate Manager for Public Health, Regulation and Housing providing an update to Members on the work relating to tenant involvement and empowerment and how this supports statutory and regulatory obligations including important changes to the social housing regulatory regime.

Key highlights within the report were identified as follows and discussion took place regarding:

·           The new Regulations required the Council to report on a number of factors with the vast majority relating to Tenant Satisfaction therefore work around this was very important.

·           New Tenant Champion roles were being advertised.

·           Very good lines of communication between Tenants and the Council were already in operation.

·           Small wins made a big difference to Tenants.

·           A ‘Winter Warm Club’ continued to run and provided a good opportunity for the Neighbourhood Teams to have face to face contact with Tenants.

Note: * Report previously circulated; copy attached to the signed minutes.