Issue - meetings

To receive and discuss summary information reflecting performance in the General Fund and Housing Revenue Account Mid Devon Housing areas for quarter 4 2023/2024.

The Group received, and NOTED, information * showing performance data for quarter 4 Mid Devon Housing under both the General Fund and Housing Revenue Account areas.

This included the following summary in relation to the red and amber RAG ratings:

·         Private Sector housing service requests response rate was slightly behind target at 95%, though an improving trend was noted.

·         Temporary accommodation costs was showing an overspend. It was explained that this is offset by additional homelessness support and Homes for Ukraine grant.

·         Complaints responded to within the complaints handling code timescales was underperforming, but performance had increased steadily throughout the year but would be discussed in detail later on in the agenda.

·         Mid Devon Homes delivery of social housing was behind target. It was highlighted that new properties are about to become part of the housing stock, and recent planning approvals ensure a pipeline for the future.

·         Market delivery of affordable homes was behind target.

·         For two indicators relating to capital projects underperformance was noted. It was explained that this relates to delay in seeking planning permission and starting works on the planned development programme. Budget has been carried forward.

·         Any changes to performance dashboard given work on a new Corporate Plan would be reflected in the performance data for quarter 1 2024/2025.

Consideration was given to the following:

·         The direction of travel for the delivery of new homes was seen as positive.

·         The Performance Dashboards were felt to be a useful tool by officers especially as they became more developed and contained more data for analysis.

·         Concern was expressed regarding temporary accommodation costs. However, it was explained that these were high in quarter 4 as a result of recharges to the Housing Revenue Account.

·         Some targets had gone from red to green. The reason for this was explained as being due to the fact that performance against an annual target was sometimes not known until the end of the financial year.

Note: * Performance Dashboard previously circulated.