Issue - meetings

To receive both the General Fund and Housing Revenue Account Performance Dashboards for the previous quarter.

The Group were presented with, and NOTED, two slides * showing performance information in the housing area both under the General Fund and the Housing Revenue Account.

Since the Dashboard was last presented to this meeting, work had been ongoing to create a glossary. This contained all the measures used as part of the Dashboards and provided a definition for each. The definitions aimed to provide a fuller understanding of what was being measured and how. This was available on the Council’s website.

 Regarding the measures showing as red and amber it was explained that:  

• Private Sector Housing service requests response rate was at amber. This was only just behind target, with just 2 cases falling outside the 5 working days target in Q2.
• Projected Outturn was also at amber - a small overspend of £13,000 currently predicted.
• Delivery of new Social Housing - the red status here was a little misleading, with 44 homes delivered against a target of 50 with several schemes about to come on line.
• New net-zero properties (red) - Shapland Place, Tiverton was now complete, but this would show in Quarter 3 data. Crofts Lapford would be complete ahead of schedule by Christmas so would also show in Q3. Several other schemes had now commenced, so overall, delivery was strong. Housing delivery could be more accurately assessed at the year end rather than on a quarterly basis due to the nature of delivery.
• Mid Devon Housing (MDH) - Complaints responded to within Complaints Handling Code timescales (amber) - 100% had met the target timescales in Quarter 2. The average performance across the financial year was therefore increasing.
• MDH Housing stock occupancy rate (amber): There had been a full and detailed report on Voids to the Scrutiny meeting on the 28 October. A number of long term development voids were awaiting demolition and this was contributing to the lower occupancy rate.
• HRA – Projected Capital Outturn (amber): This underspend reflected both the revised timing of the projects and the revised programme of works themselves, with the deliverable budget amended as necessary.
• HRA – Capital Slippage % of development projects (amber): As the previous indicator – the programme had been revised with some projects slipping, some being accelerated and some no longer being taken forward. 

Note: * Slides previously circulated.