Issue - meetings

To receive a report from the Head of Housing and Health providing an updated Tenant Compensation Policy.

The Group had before it a report * from the Head of Housing and Health presenting the revised Mid Devon Housing (MDH) Tenant Compensation Policy.

A summary of the report was briefly provided and discussion took place regarding:

·       What would happen if there was a serious problem with a door entry phone?

·       The Regulator advised that up to £50 could be paid as a ‘good will’ gesture under the right circumstances to avoid all parties having to go through a lengthy complaints procedure.

RECOMMENDED to that Cabinet that:

The Updated MDH Tenant Compensation Policy and Equality Impact Assessment contained in Annexes A and B respectively be adopted.

(Proposed by Cllr F Letch MBE and seconded by Cllr B Holdman)

Reason for the decision

As set out in the report

Note: * Report previously circulated.