6 Access to Phoenix House for Vulnerable Customers PDF 264 KB
To receive a report from the Head of Digital Transformation and Customer Engagement on the Access to Phoenix House for Vulnerable Customers.
Additional documents:
Minutes:
Cabinet had before it a report * from the Head of Digital Transformation & Customer Engagement on Access to Phoenix House for Vulnerable Customers.
The Cabinet Member for Working Environment outlined the contents of the report with particular reference to the following:
· On the 26 March 2024 the Community PDG approved a report of the Public Access Working Group and agreed to recommend to Cabinet the installation of an intercom for use at Phoenix House.
· The intercom would be available for use during standard working hours when the building was closed to the public, i.e. when the interior doors were closed.
· Should the intercom installation be authorised, a review would be carried out six months after installation to confirm usage. A verbal report would be given at Community, People & Equalities PDG.
Discussion took place regarding:
· Would the Council consider a trial for the opening of longer hours at Phoenix House?
· Clarification on the feedback mechanism of as much data as possible and how that would be presented to Cabinet.
RESOLVED that:
The installation of an intercom for use by the public when Phoenix House was closed (available office hours only) be approved; as recommended by the Community PDG of 26 March 2024.
(Proposed by Cllr J Lock seconded by Cllr D Wulff)