Issue - meetings

To receive the quarter 1 Performance Dashboard from the Corporate Performance and Improvement Manager.

The Group were presented with, and NOTED, summary information * reflecting performance in the Service Delivery and Continuous Improvement areas for quarter 1 2024/2025.

The following was highlighted on the Performance Dashboard:

·           The Dashboards were intended to provide an ‘at a glance’ representation of performance in the Service Delivery & Continuous Improvement area.

·           The Dashboards allowed Members to easily see whether service areas were ‘on track’ and the use of pie charts and RAG (Red/Amber/Green) ratings were used to facilitate this. The Dashboard also included an ‘In Focus’ box which provided additional information on the performance of relevant services.

·           There was one corporate risk in relation to this Policy Development Group (PDG) which was ‘Operation of a Waste Management Service’ which currently showed no change from the previous quarter.

·           The amount of household waste collected higher than slightly up on the quarterly target.

·           Staff turnover was showing amber and this was being closely monitored by senior management.

·           Council Tax collection was slightly behind target. It was explained that this was quite often the case at this time of year and that the cost of living crisis might be affecting people’s ability to pay. Quarter 2 figures would provide a better reflection of the true Council Tax collection position.

·           The possible removal of a single person’s discount was concerning to all local authorities. More would be known after the Government’s Autumn budget was announced on 30^th October 2024.

·           Capital Outturn and Capital Slippage were also showing as amber.

Note: * Dashboards previously circulated.