Issue - meetings

To receive the Performance Dashboard for services within the remit of this Policy Development Group for the second quarter of 2024/2025.

The Group were presented with, and NOTED, a slide * showing performance information in the Service Delivery & Continuous Improvement area.

Since the Dashboard was last presented to this meeting, work had been ongoing to create a glossary. This contained all the measures used as part of the Dashboards and provided a definition for each. The definitions aimed to provide a fuller understanding of what was being measured and how. This was available on the Council’s website.

The following was referred to:

• There was only one Corporate Risk in relation to this Group. ‘Operation of a Waste Service’ and there had been no change from the previous quarter.
• Staff turnover had slightly increased over quarter 1.
• Council Tax collection was slightly behind target.
• Agency spend was slightly increased as there had been some issues with not having enough loaders on the waste lorries.

Discussion took place regarding:

·         A multi-year pay settlement would need to be agreed at the right level.

·         Household recycling rates were slightly above target and the Group wished for their thanks to be passed on to the Waste Team for this continuing positive statistic.

·         The ‘Public Survey engagement rate statistic was new and needed to be monitored closely going forwards to see what could be done to improve it.

·         The leisure service were running a number of retention campaigns at the moment. 

Note: * Slides previously circulated.