Issue - meetings

To receive summary performance information for the areas falling under the remit of this Policy Development Group for quarter 3 of 2024/2025.

The Group were presented with, and NOTED, a slide * showing performance information in the Service Delivery & Continuous Improvement area.

The following was referred to:

·       There were amber ratings in relation to household waste collected per household, staff turnover, missed bin collections, the Council Tax collection rate and households on chargeable garden waste. However, performance was only very slightly behind the predicted position for quarter 3 and in some cases the targets set were very challenging. The pressure on residents household finances due to current economic circumstances might also be a factor in relation to Council Tax collection rates.

·       There were red ratings in relation to the public survey engagement rate, agency spend against budget and capital slippage of projects. It was explained that in relation to agency spend there had been a requirement to manage the demands of the waste collection service by using agency staff but overall the requirement to do this had dramatically reduced over the last two years.

A brief discussion took place regarding missing data in relation to ‘Leisure cost per visit’. It was requested that this data be provided for future reports.

Note: * Slide previously circulated.