Issue - meetings

To receive a verbal update on Tenant Satisfaction Measures.

The Group received, and NOTED, a verbal update on the Tenant Satisfaction Measures (TSM’s) by the Customer Engagement Co-ordinator which included the following information:

·       This year the Council had opted for quarterly surveys rather than one annual survey for the Tenant Satisfaction Measures.

·       The service were nearing the end of the surveys for Q4, there were approximately 15 more surveys to be completed to hit the target of 501 responses. This 501 responses gave the service the compliance it needed and would satisfy the Regulator. This was about 1 in 6 tenants who took the survey, so these were good numbers.

·       The service was seeing an uplift in many areas of satisfaction this year.

·       Full data would be provided at the next meeting. In the meantime, this data would be reported back to the Regulator and some tenant friendly communications would be put together to share the results.

·       Tenants had been contacted throughout the previous quarters to follow up on any concerns that they may have raised in their survey and the service would continue to do this once the data for the final quarter came through.