Issue - meetings

To receive the performance dashboard for quarter 2 from the Corporate Performance and Improvement Manager.

The Group were presented with, and NOTED, a slide * showing performance information in the Economy & Assets area.

The dashboard aimed to give an ‘at a glance’ understanding of how services were performing in terms of performance measures, finance and risk. Any measures that were also part of the Corporate Plan were listed in yellow text.

The indicators were presented with current performance, the annual target and a RAG (red/amber/green) rating to indicate whether or not the Council was on track to meet its target. Overall performance was presented in a pie chart which combined the RAG ratings for both the performance and the finance measures.

A summary of the red and amber performance positions were presented as follows:

·       The amount of waste collected per household was showing as amber.

·       There had been a slight increase in the amount of non-recyclable waste presented at the curb side by householders in this financial year so far.
Household recycling rates were also showing as amber. It was explained that the targets in place were extremely challenging.

·       Staff turnover was showing as red and generally had been relatively high in the year to date. However, it remained within the range that the Council had experienced in previous years. A new exit interview process was going live and this would involve the line manager a lot more and include retirees. This would be updated in the next Performance Dashboard presented to this Policy Development Group in March 2026.

·       The Council Tax collection rate was currently showing as amber, however, performance was exactly in line with last year's performance where the target was exceeded by the year end.

·       The public survey engagement rate was showing as red. Performance had improved in Q2 over Q1 and the survey was now being run against a small number of new processes on the Customer Relationship Management system.

·       Households on chargeable garden waste was showing as amber, but the service was maintaining a stable customer base and was currently just 20 households short of target.

·       Income received from recycled material was showing as amber. This was below budget due to fluctuating prices for recyclate and also slightly lower tonnages of material collected.

·       Agency spend versus budget was showing as red. The performance figure presented was actually a year end projection rather than the year to date. This would be corrected on the next Performance Dashboard.

·       Projected capital outturn was showing as red. The main underspend reflected the change in approach for the Waste Depot, changing from building a new depot to remodelling the current one. This had saved almost £3m from the 2025/26 budget.

·       There were also a number of projects, particularly in Leisure and Waste, with variances which largely offset each other. These included slippage on the replacement of a skate park, additional spend on energy saving projects and the additional cost of a new baler within Waste.

·       Capital slippage as a percentage of projects was showing as amber. This affected four out of 22 projects largely  ...  view the full minutes text for item 37