Issue - meetings

Arising from a report of the Head of Housing and Property Services the  Homes Policy Development Group had recommended that the revised Service Standards be approved

Arising from a * report of the Head of Housing and Property Services the Homes Policy Development Group had recommended that the revised Service Standards Policy be approved.

The Cabinet Member for Housing outlined the contents of the report stating that the service standards reflected changes in good practice and legislation, it provided a framework for staff which set out the standard of service they were expected to deliver as well as informing tenants and leaseholders of the service that they could expect to receive.

RESOLVED that the recommendation be approved.

(Proposed by Cllr R L Stanley and seconded by Cllr C R Slade)

Note: *Report previously circulated, copy attached to minutes.

To receive a report from the Housing Services Manager reviewing the departments’ Service Standards.

The Group had before it a report * from the Housing Services Manager reviewing the Service Standards for the housing service. It was explained that some minor changes had been made to the existing document to reflect what was shown in the regulatory framework. It was further explained that the policy previously stated that a review would be undertaken every two years but in the current climate the housing service would be looking to extend that period unless there was a very good reason to bring it back before Members.

RECOMMENDED to the Cabinet that the revised Service Standards be approved.

(Proposed by Cllr Mrs H Bainbridge and seconded by Cllr W J Daw)

Note: * Report previously circulated; copy attached to the signed minutes.