39 Performance and Risk (0.08) PDF 13 KB
To provide Members with an update on performance against the corporate plan and local service targets for 2016-17 as well as providing an update on the key business risks.
Additional documents:
Minutes:
The Group had before it and NOTED a report * from the Director of Corporate Affairs and Business Transformation which provided Members with an update on performance against the Corporate Plan and local service targets for 2016-17 quarter 2 to the end of September, as well as providing an update on the key business risks.
The Audit Officer outlined the contents of the report and Members raised concerns regarding the use of similar green colours within the document. The officer was asked to revisit the use of colour and perhaps highlight areas that were well above target in a different colour.
Discussion took place regarding missed collections and how they were logged. The Waste and Transport Manager explained ‘drivers notes’ which could be used to inform collection crews about assisted collections and also to log properties that made a series of complaints regarding missed collections in order to ensure that the waste was in fact out at the right time and in the right place. Overall numbers for missed collections were very low. Officers and drivers did their best to work with contractors when there were road closures to ensure that the waste was collected from properties in the area.
Note:- Report * previously circulated and attached to Minutes.