38 Performance and Risk Report for 2017-2018 (00:02:06) PDF 15 KB
To receive a report from the Director of Operations providing Members with an update on performance against the Corporate Plan and local service targets for 2017/18 as well as providing an update on the key business risks.
Additional documents:
Minutes:
The Group had before it, and NOTED, a report * from the Director of Operations providing Members with an update on performance against the Corporate Plan and local service targets for 2017/18 as well as providing an update on the key business risks.
Discussion took place regarding:
· 43 empty homes had now been brought back into use against a target of 25 for 2017/18 which was excellent.
· Two properties were subject to possession proceedings by the tenancy service as it had not been possible to acquire a valid gas safety certificate.
· Rent collection rates were very good.
· There had been some staffing issues within the housing department with officers having to cover a number of vacant posts.
· The effects of welfare reform were beginning to show. The numbers of people claiming housing benefit had not really changed but people were receiving less.
· The average number of days to re-let a property was currently below target.
· The Group Manager for Housing was satisfied that there were sufficient measures in place to tackle any staff health and wellbeing issues resulting from often challenging situations with clients.
· When Universal Credit was fully introduced in Mid Devon there would be a need for early intervention work with some tenants to address any issues caused by the delay in receiving their payment.
Note: * Report previously circulated; copy attached to the signed minutes.