To receive a report from the Head of Communities and Governance providing Members with an update on performance against the Corporate Plan and local service targets for 2015/16 as well as providing an update on any key business risks.
Minutes:
The Committee had before it, and NOTED, a report * from the Head of Communities and Governance providing Members with an update on performance against the Corporate Plan and local service targets for 2015–16 as well as providing an update on the key business risks.
The Internal Audit Team Leader stated that the timing of the report was slightly unfortunate given that it had already been discussed by the three Policy Development Groups and Cabinet and was now somewhat out of date. This happened due to the timing of the quarterly reports compared to the bi-monthly Audit Committee meetings.
Discussion took place regarding:
· The ‘Enforcement site visits’ performance indicator and whether or not it had any value as a statistical measure. It was felt that it might be better to have an indicator which measured whether or not an enforcement issue had been dealt with and resolved within an acceptable length of time. It was AGREED that this suggestion would be fed back to the Head of Planning and Regeneration asking her to consider a more appropriate measure.
· Why some targets were not set at 100%, for example, the % of complaints resolved within timescales’. It was explained a upgraded customer records management system had been implemented in May 2015 and 97% had been set as the target to allow for the new system to bed in. This would be reviewed after three months.
Note: * Report previously circulated; copy attached to the signed Minutes.
Supporting documents: