Cabinet had before it a report * from the Corporate Manager for People, Governance & Waste on the Corporate Performance Report.
The Corporate Performance and Improvement Manager outlined the contents of the report with particular reference to the following:
· Appendices 1-5 provided Members with details of performance against the Corporate Plan and local service targets for quarter 2, financial year 2023/24. This spanned the period July 2023 to September 2023.
· The Corporate Plan had four themes: Homes, Environment, Economy, and Community. Climate Change was a cross cutting theme of the Plan. Alongside the performance reporting of the Corporate Plan, the Council presented performance information on a wide range of corporate performance indicators, these were detailed in Appendix 5.
Discussion took place regarding:
· Bin collection being below target and the CRM (Customer Relationship Management) system, can the CRM track other services or support calls across the Council?
RESOLVED that:
· Members reviewed and scrutinise the Performance Indicators and information detailed in this report.
(Proposed by the Leader)
Reason for Decision:
There were no direct legal implications arising from this report. However, if the performance of some indicators is not at required levels, there is a risk of legal challenge. Performance management helped the Council meet its duties in relation to Value for Money.
Note * Report previously circulated.